How to Complain

MSN Money has some good advice on complaining to customer service to get satisfaction. It's a good read of tips to keep in mind the next time you're talking to some jerk who tries to sell you new products while you've called to complain about their old ones.

They also list this great resource- IVR Cheat Sheet. It's a list of over 100 automatic voice recording number codes that get you out of the automated systems and talking to a human fast.